Terms and Conditions vip123 — Official Platform Rules & Policy

By registering, logging in, or using any services provided by vip123 by accessing vip123.plus or our mobile app, you hereby agree to be fully bound by the Terms and Conditions set out in this document. This agreement takes effect from the moment you first access the vip123 platform, regardless of whether you have read this document in full.

If you do not agree with any part of these Terms and Conditions, you are required to stop using the vip123 platform and close your account immediately. Continued use of this platform following any update to the Terms and Conditions constitutes full acceptance of those changes.

The vip123 platform is exclusively available to individual users who meet the following eligibility criteria:

• Aged 18 years and above at the time of registration. vip123 conducts periodic age verification and reserves the right to request verification documents at any time.
• Registering and using the account voluntarily in your own name, not at the direction or pressure of any other party.
• Not currently on an active self-exclusion list at any recognised gambling platform.
• Not representing any business entity, syndicate, or third party in any betting or gaming activity.
• Fully responsible for ensuring that your use of the vip123 platform is lawful under the regulations of your place of residence.

Vip123 reserves the right to request identity verification at any stage of use and reserves the right to decline or suspend registration without providing reasons if eligibility requirements are not met.

Each user is only permitted to hold one (1) active account on the vip123 platform at any one time. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or banking details — are strictly prohibited and may result in the closure of all associated accounts and the freezing of any existing balances.

Upon registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, mobile number, and a valid payment method. False or inaccurate information may result in account suspension and refusal to process withdrawals.

• Account passwords are the personal responsibility of the member and must not be shared with anyone.
• Vip123 will never request your password via email, live chat, or phone call.
• Members are required to notify vip123 immediately if they suspect any unauthorised access to their account.
• Two-factor authentication (2FA) is available and strongly recommended for additional account protection.

Vip123 supports a variety of payment methods suited to Malaysian users, including online bank transfers, Touch 'n Go eWallet, GrabPay, and other digital payment methods available on the platform. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Policy:

• Deposits are processed instantly upon confirmation received from the payment provider.
• Minimum and maximum deposit amounts are set according to the chosen payment method and can be reviewed in the Wallet section of your account.
• Vip123 does not impose any processing charges on member deposits.
• Deposits must be made using a payment method registered under the same member account.

Withdrawal Policy:

• Verified withdrawal requests are processed within 15 minutes to the registered bank account or digital wallet.
• Withdrawals are only permitted to the same account used for the original deposit method, for fraud prevention purposes.
• If the bonus rollover requirement has not yet been met, the withdrawal will be held until the requirement is fulfilled.
• Vip123 reserves the right to request additional documentation for withdrawals exceeding certain limits as a security measure.

Vip123 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus offer is subject to specific terms and conditions stated on the relevant promotions page, including rollover requirements that must be fulfilled before any bonus funds may be withdrawn.

• Welcome Bonus is available exclusively to new members who register and make their first deposit. This offer cannot be combined with other promotions unless otherwise stated.
• Rollover Requirement: The rollover requirement for each bonus is clearly stated in the promotion terms. For example, a bonus with a 10x rollover means you must wager the bonus amount 10 times before a withdrawal can be made.
• Bonuses cannot be directly converted to cash and must first meet the stipulated wagering requirements.
• Vip123 reserves the right to void bonuses and any resulting wins if there is evidence of promotional abuse or fraud.
• Weekly rebate and loyalty programmes are calculated based on the total valid wagering within the specified period and are automatically credited to the member's account.

Vip123 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any such changes will not affect bonuses that are currently in the process of meeting rollover requirements at the time the change is made.

All games available on the vip123 platform — including sports betting, Live Casino, slots, fish shooting games, bingo, and e-sports — are subject to their respective specific rules found in the relevant sections. The following general rules apply to all game types:

• Game results that have been settled and credited to the account are final and are final and binding unless a verifiable technical error can be demonstrated.
• In the event of a technical disruption or connection issue during an active gaming session, the results stored on the vip123 server will serve as the official reference.
• Bets placed after the outcome is already known (late betting) are void and will be cancelled without a refund.
• Odds and payouts in casino games and sports betting are subject to change depending on market conditions.
• Vip123 reserves the right to void bets if a technical error in the display of odds or payouts is identified.

Third-party game providers partnered with vip123, such as Pragmatic Play, Evolution Gaming, and others, have their own game rules that also apply. In any conflict between a provider's rules and vip123's rules, vip123's rules shall take precedence.

The following activities are strictly prohibited on the vip123 platform and may result in immediate account closure and freezing of all available balances:

• Registering or using more than one account to gain bonus advantages or circumvent restrictions.
• Using automation software, bots, algorithms, or any external tools to manipulate games or the vip123 system.
• Colluding with other players to exploit system vulnerabilities, including bonus arbitrage or collusion strategies in poker and live table games.
• Providing false information during registration or the KYC verification process.
• Using the vip123 account for any money laundering or other illegal activities.
• Abusing the live chat system or sending content that is insulting, threatening, or offensive to the support team or other members.
• Using a credit card or bank account that does not belong to you to make deposits into your vip123 account.

Vip123 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any provision under these Terms and Conditions.
• Detection or verification of fraudulent activity, money laundering, or system abuse.
• Failure by the member to provide the required KYC documents within the stipulated timeframe.
• Instructions from law enforcement authorities or regulatory bodies.
• Self-exclusion requests by the relevant member for responsible gaming reasons.

Members may also voluntarily close their account at any time by contacting the vip123 customer support team. Any remaining balance in the account (after deducting any bonus that has not met the wagering requirements) will be returned to the member via the original payment method within the stipulated timeframe.

Vip123 is committed to protecting the privacy of our members in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). The personal data you provide to us is collected, stored, and processed for the following purposes only:

• Member account management and verification.
• Processing of deposit and withdrawal transactions.
• Fulfilment of regulatory compliance and legal obligations.
• Sending of promotional information and platform updates (with your consent).
• Improving the services and user experience of the vip123 platform.

Your data will not be sold, transferred, or disclosed to third parties without your consent, except as required by law. For more information on how we manage your data, please refer to Privacy Policy our vip123.

Vip123 is not liable for any loss or damage arising from the following situations:

• Service disruptions caused by circumstances beyond vip123's control, including internet infrastructure issues, natural disasters, or third-party system failures.
• Financial losses resulting from game outcomes or bets placed by the member themselves.
• Unauthorised access to your account resulting from the member's negligence in maintaining password security.
• Any delays in processing deposits or withdrawals caused by third-party financial institutions.

In any circumstance, the maximum liability of vip123 to any member is limited to the actual balance available in that member's account at the time the claim is made.

Vip123 takes our social responsibility to members and the wider community seriously. We believe that online entertainment should remain an enjoyable activity and never become a source of stress or financial difficulty. The following are our commitments in the area of responsible gaming:

• Provision of self-set deposit limits, wagering limits, and daily loss limits that members can configure themselves.
• Temporary account pause option (cooling-off period) for members who need a break from gaming activity.
• Long-term self-exclusion facility for members who require more serious self-control assistance.
• Links and references to recognised problem gambling support organisations for members who need professional assistance.

The vip123 platform is only accessible to individuals aged 18 and above. We use age verification technology and monitor suspicious gaming patterns to identify members who may need assistance. To learn more about our responsible gaming programme, visit the Responsible Gaming.

Vip123 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available on this page along with the most recent update date. Continued use of the vip123 platform following the publication of any amendment constitutes full acceptance of that amendment.

It is the member's responsibility to review this Terms and Conditions page periodically to stay informed of the latest rules and policies applicable to your use of the vip123 platform.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms and Conditions shall first be resolved through voluntary negotiation, and if unsuccessful, through binding arbitration in accordance with procedures established by vip123.

If you have any questions regarding these Terms and Conditions, please contact the vip123 customer support team, available to assist you 24 hours a day, 7 days a week.